Last Revised: September 5th, 2018
A Special Notice about Children
By using the Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. We do not knowingly collect or maintain personally identifiable information from persons under 13 years old, and no part of our services are directed to persons under 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE WEBSITE OUR SERVICES AT ANY TIME OR IN ANY MANNER. If we learn that personally identifiable information of persons less than 13 years old has been collected without verifiable parental consent, then we will take appropriate steps to delete this information.
In general, you may visit many pages of the Website without telling us who you are or revealing any personal information about yourself. We may collect information from or about the computers, phones, or other devices where you access our Website, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent Services across your devices. Here are some examples of the device information we may collect:
Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers;
Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals;
Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address; or
We may track the Internet domain address from which you visit the Website and analyze this data for trends and statistics, but individual users will remain anonymous unless they voluntarily tell us who they are.
Sometimes (such as when you contact us through an online form, purchase or order a product, sign up for our newsletters, or subscribe to a service) we will ask you to provide personal information about yourself, such as your name, shipping/billing addresses, employer, telephone number, or e-mail address. We also maintain a record of your online purchases. Whether or not you choose to provide the information we request is entirely up to you. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers, and content on the Website.
Collection and Use of Personal Information
If you choose to provide information to us through our Website, you may be asked to provide us with personal information, including your name, address, postal address and telephone number, your e-mail address, a password, and other identifying information (such as your mother’s maiden name, city of birth, or pet name). If you choose to purchase a service from us, our third-party providers will collect additional personal information, including your billing address, credit card number, and expiration date to properly process your purchase. We also may ask you for personal information when you ask us for information, seek support, subscribe to a Company service or publication, or download information.
If you choose a direct payment gateway to complete your purchase, our third-party services provider (currently, Stripe) may store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Your personal information allows us to provide you with the information you have requested, provide you with information regarding the status of your assets and transactions, fulfill your purchases, and provide you with information regarding future products and services that may suit your interests. We also use your personal information to help identify you if you lose your password and to help you quickly find information on the Website. If you believe that any of your personal information is incorrect, or has been changed since your registration at the Website, please send an e-mail message to email@example.com explaining the correction or change and provide any relevant confirmation or reference number.
The Website uses cookie technology to improve the quality of your experience. A cookie is a small file that contains information sent by a website that is saved on the hard disk of your computer by your computer’s browser or on the storage of your mobile device. Cookies store information that a website may need in order to personalize your experience and gather website statistical data. Any time you visit the Website to browse or to read or download information, we collect and store the name of the domain and host from which you access the Internet (for example, comcast.com, centurylink.com, etc.); the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access the Website; and the Internet address of the website from which you linked directly to the Website. We use this information to measure the number of visitors to areas of the Website, and to help us make the Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics.
Some consumers may not know that cookies are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to advise you when a website attempts to place a cookie on your computer.
Do We Share Your Information?
We will share your personal information with our partners and with third-party independent contractors for purposes of: (1) performing functions on behalf of Company, such as processing credit card transactions or other billing functions; (2) providing you with offers or survey requests via e-mail or via the Website; and (3) tracking information generated through the Website. Our partners and third-party independent contractors are obligated contractually not to use or share your personal information for unauthorized purposes. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
We may also disclose your personal information to:
comply with a court order, subpoena, search warrant, or other legal process; to comply with legal, regulatory, or administrative requirements of any governmental authorities;
protect and defend Company, its subsidiaries and affiliates, and their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute;
protect against actual or potential fraud;
resolve our users' inquiries or disputes;
carry out our business;
protect the confidentiality or security of our records;
enable our service providers to perform marketing services on our behalf, inform users about our own products or services, or allow us to provide you with special product offers;
comply with federal or state laws and other applicable legal requirements; and
prevent imminent physical harm in the event that we find that your actions on the Website violate any laws, our Terms and Conditions of Use, or any of our usage guidelines for specific products or services.
We reserve the right to transfer your personal information to a third party in connection with a transfer of all or substantially all of Company’s assets. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy.
You may "opt out" of having your personal information shared for purposes of receiving product offers via e-mail or postal mail, and from receiving product offers directly from us via e-mail or by simply clicking on the appropriate link provided in the Website or an email received from us, and also by emailing us at firstname.lastname@example.org. If you choose not to give us your personal information at all, you can still access the Website; however, you will not be able to access areas that require registration or personal information.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. Google uses collected data to track and examine the use of our website(s), to prepare reports on its activities, and share them with other Google services. Google may use the data it collects to contextualize and personalize the ads of its own advertising network. We may receive information about you and your activities on and off our Website from Google.
We may store content that you disclose to us on virtual servers owned by third parties, including but not limited to Amazon Web Services (each, a Cloud Service Provider). A Cloud Service Provider may disclose, move, access, or use data disclosed by you in accordance with the agreements between us and such Cloud Service Providers, as well as the terms of service or privacy policies of such Cloud Service Providers.
We may disclose data that you provide to us to providers of software that we use to complete commercial transactions on our website and in other services.
Intercom is a customer messaging app for sales, marketing and support. We may share your name and email address with Intercom in connection with our use of their services to market our products.
Links to or from Other Materials
The Website contains links to or from content made available on other sites. These links are an accommodation to or from the respective third-party site owners and for your convenience. Sites linked to and from the Website are not necessarily under the control of Company, and Company shall have no responsibility or liability whatsoever for the content or privacy practices of any linked sites, linked content, or any link or linking program at any time. You should read and understand Company’s policies with respect to such third-party links, as stated in the Terms and Conditions of Use of the Website.
The Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Do Not Track
The Company does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, you may be able to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
Effective Date and Changes